You have the right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.
Very occasionally a patient/practice relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
Access To Patient Information
Confidential patient data will be shared within the healthcare team at the practice and with other healthcare professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality. Confidential and identifiable information relating to a patient will not be disclosed to other individuals without that patient’s explicit consent, unless it is a matter of life and death or there is a serious risk to the health and safety of the patient or it is overwhelmingly in the public interest to do so.
In these circumstances only the minimum identifiable information that is essential to serve a legal purpose may be revealed to another individual who has a legal requirement to access the data for the given purpose. That individual will also have a professional and/or contractual duty of confidentiality. Data will otherwise be anonymised if possible before disclosure if this would serve the purpose for which the data is required.
Please note that with the exception of children, whose information can be released to their main carer, we cannot release information about a patient without their express consent. This usually means written consent and applies even to close relatives/spouse/partners.
Violent patients – Zero tolerance
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.
The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted. If removed from the list you may be placed on the 'safe treatment scheme' operated by Hampshire PCT.
In summary, we will not hesitate to remove patients from our list who:
- are violent or abusive to any Practice member.
- use or condone threatening or violent behaviour.
- cause damage/steal from the Practice's premises/staff/patients.
- obtain drugs and/or medical services fraudulently.
We ask you to treat your GPs and their staff courteously at all times.